{"id":207635,"date":"2026-04-23T04:54:35","date_gmt":"2026-04-23T07:54:35","guid":{"rendered":"https:\/\/hereastore.com\/pe\/libro-de-reclamaciones\/"},"modified":"2026-04-23T04:54:35","modified_gmt":"2026-04-23T07:54:35","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/hereastore.com\/pe\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"        <style>\n        .herea-libro {\n            max-width: 900px;\n            margin: 40px auto;\n            padding: 40px 32px;\n            background: #fff;\n            font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;\n            color: #111;\n        }\n        .herea-libro-header {\n            border-bottom: 3px solid #111;\n            padding-bottom: 24px;\n            margin-bottom: 32px;\n            display: flex;\n            justify-content: space-between;\n            align-items: flex-start;\n            gap: 24px;\n            flex-wrap: wrap;\n        }\n        .herea-libro-header h1 {\n            font-size: 28px;\n            font-weight: 800;\n            margin: 0 0 8px;\n            letter-spacing: -0.5px;\n        }\n        .herea-libro-header p {\n            font-size: 13px;\n            color: #555;\n            margin: 4px 0;\n            line-height: 1.5;\n        }\n        .herea-libro-hoja {\n            background: #f5f5f5;\n            padding: 12px 20px;\n            border-radius: 8px;\n            text-align: right;\n        }\n        .herea-libro-hoja .lbl { font-size: 11px; text-transform: uppercase; letter-spacing: 1px; color: #666; }\n        .herea-libro-hoja .val { font-size: 18px; font-weight: 700; color: #111; }\n        .herea-libro-section {\n            border: 1px solid #e5e5e5;\n            border-radius: 8px;\n            padding: 20px 24px;\n            margin-bottom: 20px;\n        }\n        .herea-libro-section h3 {\n            font-size: 14px;\n            text-transform: uppercase;\n            letter-spacing: 1.5px;\n            color: #b08c4f;\n            margin: 0 0 16px;\n            font-weight: 700;\n        }\n        .herea-libro-grid {\n            display: grid;\n            grid-template-columns: 1fr 1fr;\n            gap: 16px;\n        }\n        .herea-libro-grid.full { grid-template-columns: 1fr; }\n        .herea-libro-field label {\n            display: block;\n            font-size: 12px;\n            font-weight: 600;\n            margin-bottom: 6px;\n            color: #333;\n        }\n        .herea-libro-field label .req { color: #c0392b; }\n        .herea-libro-field input,\n        .herea-libro-field select,\n        .herea-libro-field textarea {\n            width: 100%;\n            padding: 10px 12px;\n            border: 1px solid #d0d0d0;\n            border-radius: 6px;\n            font-size: 14px;\n            font-family: inherit;\n            box-sizing: border-box;\n            background: #fff;\n        }\n        .herea-libro-field input:focus,\n        .herea-libro-field select:focus,\n        .herea-libro-field textarea:focus {\n            outline: none;\n            border-color: #b08c4f;\n            box-shadow: 0 0 0 3px rgba(176, 140, 79, 0.15);\n        }\n        .herea-libro-field textarea { min-height: 100px; resize: vertical; }\n        .herea-libro-radio {\n            display: flex;\n            gap: 24px;\n            margin-top: 4px;\n        }\n        .herea-libro-radio label {\n            display: flex;\n            align-items: center;\n            gap: 8px;\n            font-weight: 500;\n            cursor: pointer;\n            font-size: 14px;\n        }\n        .herea-libro-radio input[type=\"radio\"] { width: auto; }\n        .herea-libro-info {\n            background: #fef9f0;\n            border-left: 4px solid #b08c4f;\n            padding: 16px 20px;\n            border-radius: 4px;\n            font-size: 13px;\n            color: #5a4820;\n            margin: 20px 0;\n            line-height: 1.6;\n        }\n        .herea-libro-submit {\n            background: #111;\n            color: #fff;\n            border: none;\n            padding: 16px 40px;\n            font-size: 14px;\n            font-weight: 700;\n            letter-spacing: 1.5px;\n            text-transform: uppercase;\n            border-radius: 8px;\n            cursor: pointer;\n            transition: all 0.2s;\n            width: 100%;\n            margin-top: 8px;\n            font-family: inherit;\n        }\n        .herea-libro-submit:hover { background: #b08c4f; }\n        .herea-libro-success {\n            background: #e8f5e9;\n            border: 2px solid #2e7d32;\n            border-radius: 8px;\n            padding: 32px;\n            text-align: center;\n            margin: 40px 0;\n        }\n        .herea-libro-success h2 { color: #1b5e20; margin: 0 0 12px; }\n        .herea-libro-success p { color: #2e7d32; margin: 8px 0; }\n        .herea-libro-success .code { font-size: 24px; font-weight: 800; color: #111; margin: 16px 0; letter-spacing: 2px; }\n        @media (max-width: 720px) {\n            .herea-libro { padding: 24px 16px; }\n            .herea-libro-grid { grid-template-columns: 1fr; }\n        }\n        <\/style>\n\n        \n        <div class=\"herea-libro\">\n            <div class=\"herea-libro-header\">\n                <div>\n                    <h1>Libro de Reclamaciones<\/h1>\n                    <p><strong>Raz\u00f3n social:<\/strong> Herea Store Per\u00fa<\/p>\n                    <p><strong>RUC:<\/strong> 20000000000<\/p>\n                    <p><strong>Direcci\u00f3n:<\/strong> Lima, Per\u00fa<\/p>\n                    <p><strong>Web:<\/strong> https:\/\/hereastore.com\/pe\/<\/p>\n                <\/div>\n                <div class=\"herea-libro-hoja\">\n                    <div class=\"lbl\">Hoja N\u00b0<\/div>\n                    <div class=\"val\">000001<\/div>\n                    <div class=\"lbl\" style=\"margin-top:8px\">Fecha<\/div>\n                    <div class=\"val\" style=\"font-size:14px\">23\/04\/2026<\/div>\n                <\/div>\n            <\/div>\n\n            <form method=\"post\" action=\"https:\/\/hereastore.com\/pe\/wp-admin\/admin-post.php\" novalidate>\n                <input type=\"hidden\" name=\"action\" value=\"herea_reclamo\">\n                <input type=\"hidden\" id=\"herea_nonce\" name=\"herea_nonce\" value=\"5b42267225\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/pe\/wp-json\/wp\/v2\/pages\/207635\" \/>                <input type=\"text\" name=\"website\" value=\"\" style=\"display:none\" tabindex=\"-1\" autocomplete=\"off\">\n\n                <div class=\"herea-libro-section\">\n                    <h3>1. Identificaci\u00f3n del consumidor reclamante<\/h3>\n                    <div class=\"herea-libro-grid\">\n                        <div class=\"herea-libro-field\">\n                            <label>Nombres <span class=\"req\">*<\/span><\/label>\n                            <input type=\"text\" name=\"c_nombres\" required maxlength=\"100\">\n                        <\/div>\n                        <div class=\"herea-libro-field\">\n                            <label>Apellidos <span class=\"req\">*<\/span><\/label>\n                            <input type=\"text\" name=\"c_apellidos\" required maxlength=\"100\">\n                        <\/div>\n                        <div class=\"herea-libro-field\">\n                            <label>Tipo de documento <span class=\"req\">*<\/span><\/label>\n                            <select name=\"c_tipo_doc\" required>\n                                <option value=\"\">Seleccionar...<\/option>\n                                <option value=\"DNI\">DNI<\/option>\n                                <option value=\"CE\">Carn\u00e9 de Extranjer\u00eda<\/option>\n                                <option value=\"Pasaporte\">Pasaporte<\/option>\n                                <option value=\"RUC\">RUC<\/option>\n                            <\/select>\n                        <\/div>\n                        <div class=\"herea-libro-field\">\n                            <label>N\u00famero de documento <span class=\"req\">*<\/span><\/label>\n                            <input type=\"text\" name=\"c_numero_doc\" required maxlength=\"20\">\n                        <\/div>\n                        <div class=\"herea-libro-field\">\n                            <label>Tel\u00e9fono <span class=\"req\">*<\/span><\/label>\n                            <input type=\"tel\" name=\"c_telefono\" required maxlength=\"20\">\n                        <\/div>\n                        <div class=\"herea-libro-field\">\n                            <label>Correo electr\u00f3nico <span class=\"req\">*<\/span><\/label>\n                            <input type=\"email\" name=\"c_email\" required maxlength=\"100\">\n                        <\/div>\n                        <div class=\"herea-libro-field\" style=\"grid-column: 1 \/ -1\">\n                            <label>Domicilio <span class=\"req\">*<\/span><\/label>\n                            <input type=\"text\" name=\"c_domicilio\" required maxlength=\"200\">\n                        <\/div>\n                        <div class=\"herea-libro-field\">\n                            <label>\u00bfEs menor de edad?<\/label>\n                            <div class=\"herea-libro-radio\">\n                                <label><input type=\"radio\" name=\"c_menor\" value=\"no\" checked> No<\/label>\n                                <label><input type=\"radio\" name=\"c_menor\" value=\"si\"> S\u00ed<\/label>\n                            <\/div>\n                        <\/div>\n                        <div class=\"herea-libro-field\">\n                            <label>Nombre del padre\/madre\/tutor (si es menor)<\/label>\n                            <input type=\"text\" name=\"c_tutor\" maxlength=\"200\">\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"herea-libro-section\">\n                    <h3>2. Identificaci\u00f3n del bien contratado<\/h3>\n                    <div class=\"herea-libro-grid\">\n                        <div class=\"herea-libro-field\">\n                            <label>Tipo <span class=\"req\">*<\/span><\/label>\n                            <div class=\"herea-libro-radio\">\n                                <label><input type=\"radio\" name=\"b_tipo\" value=\"producto\" required checked> Producto<\/label>\n                                <label><input type=\"radio\" name=\"b_tipo\" value=\"servicio\"> Servicio<\/label>\n                            <\/div>\n                        <\/div>\n                        <div class=\"herea-libro-field\">\n                            <label>Monto reclamado (S\/)<\/label>\n                            <input type=\"number\" name=\"b_monto\" step=\"0.01\" min=\"0\" maxlength=\"20\">\n                        <\/div>\n                        <div class=\"herea-libro-field\" style=\"grid-column: 1 \/ -1\">\n                            <label>Descripci\u00f3n del producto o servicio <span class=\"req\">*<\/span><\/label>\n                            <textarea name=\"b_descripcion\" required maxlength=\"1000\"><\/textarea>\n                        <\/div>\n                        <div class=\"herea-libro-field\">\n                            <label>N\u00b0 de pedido \/ factura \/ boleta<\/label>\n                            <input type=\"text\" name=\"b_pedido\" maxlength=\"50\">\n                        <\/div>\n                        <div class=\"herea-libro-field\">\n                            <label>Fecha de la compra<\/label>\n                            <input type=\"date\" name=\"b_fecha_compra\">\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"herea-libro-section\">\n                    <h3>3. Detalle de la reclamaci\u00f3n<\/h3>\n                    <div class=\"herea-libro-grid\">\n                        <div class=\"herea-libro-field\" style=\"grid-column: 1 \/ -1\">\n                            <label>Tipo <span class=\"req\">*<\/span><\/label>\n                            <div class=\"herea-libro-radio\">\n                                <label><input type=\"radio\" name=\"r_tipo\" value=\"reclamo\" required checked> <strong>Reclamo<\/strong> (disconformidad con el producto o servicio)<\/label>\n                                <label><input type=\"radio\" name=\"r_tipo\" value=\"queja\"> <strong>Queja<\/strong> (malestar por atenci\u00f3n al cliente)<\/label>\n                            <\/div>\n                        <\/div>\n                        <div class=\"herea-libro-field full\" style=\"grid-column: 1 \/ -1\">\n                            <label>Detalle de la reclamaci\u00f3n <span class=\"req\">*<\/span><\/label>\n                            <textarea name=\"r_detalle\" required maxlength=\"3000\" placeholder=\"Describa con la mayor precisi\u00f3n los hechos que motivan su reclamaci\u00f3n...\"><\/textarea>\n                        <\/div>\n                        <div class=\"herea-libro-field full\" style=\"grid-column: 1 \/ -1\">\n                            <label>Pedido del consumidor <span class=\"req\">*<\/span><\/label>\n                            <textarea name=\"r_pedido\" required maxlength=\"2000\" placeholder=\"Indique qu\u00e9 soluci\u00f3n espera recibir...\"><\/textarea>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                <div class=\"herea-libro-info\">\n                    <strong>Importante:<\/strong> La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI. El proveedor debe dar respuesta al reclamo en un plazo no mayor a <strong>treinta (30) d\u00edas calendario<\/strong>, pudiendo ampliar el plazo hasta por treinta (30) d\u00edas m\u00e1s, previa comunicaci\u00f3n al consumidor (Ley N\u00b0 31601).\n                <\/div>\n\n                <div class=\"herea-libro-field\" style=\"margin-bottom: 20px\">\n                    <label>\n                        <input type=\"checkbox\" name=\"acepto\" required style=\"width:auto; margin-right:8px\">\n                        Declaro que los datos consignados son verdaderos y autorizo el tratamiento de mis datos personales conforme a la Ley N\u00b0 29733 para la gesti\u00f3n de esta reclamaci\u00f3n. <span class=\"req\">*<\/span>\n                    <\/label>\n                <\/div>\n\n                <button type=\"submit\" class=\"herea-libro-submit\">Enviar reclamaci\u00f3n<\/button>\n            <\/form>\n        <\/div>\n        \n","protected":false},"excerpt":{"rendered":"","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-207635","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hereastore.com\/pe\/wp-json\/wp\/v2\/pages\/207635","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hereastore.com\/pe\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hereastore.com\/pe\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/hereastore.com\/pe\/wp-json\/wp\/v2\/comments?post=207635"}],"version-history":[{"count":0,"href":"https:\/\/hereastore.com\/pe\/wp-json\/wp\/v2\/pages\/207635\/revisions"}],"wp:attachment":[{"href":"https:\/\/hereastore.com\/pe\/wp-json\/wp\/v2\/media?parent=207635"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}